常见问题

 

我如何购买索拉诺身份证?

Before purchasing a Solano ID Card please:

• Ensure your mailing address is current*
• Ensure you are registered for the term

 

1. 电子邮件 CashierOffice@索拉诺.edu 包括以下资料:
   • 学生记录上的全名
   • Solano student identification number
   • 确认目前的邮寄地址
   • 请指定您是否希望:
     • 虚拟 – your ID will be mailed to the address on file
       1. 附上您的首选身份证照片 (或见下文)
       2. 邮寄身份证无需额外收费
     • 校园预约 -你将亲自领取身份证
       (You can have your photo taken on campus with this option)
       
       

2. 支付5美元的学生证费.00

   • 在线-我的索拉诺帐户
   • Fill out the payment authorization form and email it back to cashieroffice@索拉诺.edu
     

     (参见“我如何支付我的费用??”下面)

我怎样才能得到学期贴纸?

1. Ensure your mailing address is current*.
2. Ensure you are registered for the term.
3. 发邮件 CashierOffice@索拉诺.edu 包括以下资料:
• 学生记录上的全名
• Solano student identification number
• 确认目前的邮寄地址
• No Fees when mailing the term sticker
  
  

*If you need to update your mailing address, you can do so through Office of Admissions 和记录. **No additional fees when mailing term stickers.

我怎样支付我的费用? 有两种选择:

• 登录 MySolano帐户.
  • 点击“缴费”
  • 点击您要付费的术语
  • 按照支付工具的说明操作
• Send in a 信用卡授权表格::
  • 电子邮件完成 & 签署 信用卡授权表格 带照片的身份证到 CashierOffice@索拉诺.edu.
  • Cashier office staff will email a copy of the receipt to your SCC 电子邮件.
    
    

我如何设立付款计划?

Follow the link for instructions on how to set up payment plan through our established 供应商CASHNET.

http://b9e.4dian8.com/cashier/2021/HowtoEnrollinaCashNetPaymentPlan.pdf

 

When I go to the 出纳办公室 or Admissions 和记录 Office, what number will 他们要求?

When 请求ing services from either the 出纳办公室 or Admissions 和记录 Office, you will be asked to provide your SCC ID # or your social security number per FERPA regulations and student privacy. Please use your MySolano student email to communicate with us regarding your account. All fee receipts and registration schedules 会显示您的SCC ID吗. Your social security number has been removed from these 文档.

 

我怎样才能取得我的1098T复本?

1098-T forms are available on MySolano帐户. 原始表格邮寄到 一月底. Make sure you have a current mailing address and SSN on file to avoid delays in receiving your original copy of the form.

 

我什么时候能拿到退款?

退款 are processed at the end of the census date of the new term and will be issued 5-7个工作日内. If you accidentally made a double payment or wish to be refunded, send 给收银处的邮件地址是 CashierOffice@索拉诺.edu with your SCC ID and current mailing address and your refund will be processed as soon as possible, usually within a week.

 

How can I 请求 my check to be reissued?

If you did not receive your check, your check expired or you lost your check, send 给收银处的邮件地址是 cashieroffice@索拉诺.edu 附上你的SCC身份证号码. 

 

我什么时候交学费?

费用在注册时支付. You must have all fees paid in full to register for 在澳门十二生肖买马资料网站上课. If you owe fees, you will have holds placed on your account that will prevent future registration for classes AND may prevent you from dropping classes that you are currently registered in.

 

How can I 请求 a hold be removed from my account?

电子邮件 CashierOffice@索拉诺.edu in order to check the type of hold that is preventing you to register for the term.

 

How can I use grant or financial aid money to register for classes?

Contact the Financial Aid office for guidance at financialaid@索拉诺.edu.

 

When can I receive my Financial Aid or student refund?

退款 show as a negative balance on your student account.
Our system cannot automatically process Spring 2022 refunds until after census date.

If your student account reflects a negative balance and you would like your refund sooner than the term census date, please email CashierOffice@索拉诺.edu 请求ing it and our team will manually issue your refund within 2-3 weeks after 请求.

• COVID 退款 (for excused withdrawals)***
• 支票印刷台历
• External personal scholarships/awards:
• If a separate entity wants to give you a scholarship/award, have the external entity send an award letter and the check to the following:
• 经办人:出纳处 & 财政援助办事处
  穗谷路4000号400楼
  费尔菲尔德，CA 94564

***Please ensure your mailing address is current in your MySolano帐户 so that your refund will reach your promptly.

 

How can I submit a company supplemental voucher or authorization letter to pay for 我的课?

• A vendor (company/institution) must submit a vendor application form and a 签署 W9将添加到澳门十二生肖买马网站的系统. 给收银处发邮件 cashieroffice@索拉诺.edu to get a copy of the vendor form and W9 form.
  • The Student needs to submit a copy of the voucher/authorization letter to the cashier office 30 days prior to the start of the term.
  • Voucher form/Authorization letter would include the following:
    • 注册费用
    • 运输费用
    • 医疗费用
    • 学生中心费用
    • 学生代表费

Other miscellaneous items such as books, uniforms, computer and other materials may not be covered by the voucher/authorization letter.  请联系您的管理员 for any other questions relating to your voucher/authorization letter.

 

When will my voucher / authorization form be applied to my account?

• The voucher/authorization form is recorded to the student account between 24-48 hours 收到经核实的表格后.

 

How long is the voucher/authorization form valid?

• Check the expiration date on your voucher/authorization form.
• Make sure to reach out to the cashier office staff if you are using the voucher/authorization 多项表格.

 

开票及收款:

• The cashier office will send an invoice after the term census date or 30 days after the start of the semester for unpaid fees.
• 支付 must be remitted to the cashier office via below options
  • 邮寄支票
  • 呵呀
  • Credit card authorization form (credit card payment)

 

 

For any other questions, please make sure to call or send us an email to:

办公室电话: 707-864-7000,分机. 7210

电子邮件: CashierOffice@索拉诺.edu